FAQs

You maybe book this cruise package through online travel companies such as booking.com and agoday.com. However, the rates will be subjected to travel company commission. We strongly recommend you to buy this cruise package via local or oversea tour operators and travel agencies. They will assist and arrange your trip more efficiency

To make payments through our website we accept MasterCard and Visa by giving us your credit card details via offline. We will send you credit card authorization form to let you fill up its details by email once your booking has been booked and confirmed

We do not accept telephone call for any booking without clear references to proof that you have purchased our cruise package. However, for your further information and more convenience. We recommend you to add our Sales Team Whatapps number +856 20 55506791 (office hours) or email us: booking@legrandpakbeng.com

Please always remember! Your cruise package is non-refundable terms & conditions. You may be able to amend your reservation subject to availability of seats, rooms. This amendment should be applied in your cruise package terms & conditions as stated in your itinerary in main website www.legrandcruise.com

CANCELLATIONS: The Business Partner shall notify The Company in writing of any cancellation or changes to the confirmed reservations subject to the following:

-Cancellation received within 120 days prior to the date of arrival will be waived cancellation charge

-Cancellation received within 119 to 90 days prior to the date of arrival will be subject to a 50% (of the confirmed room nights) cancellation charge

-Cancellations received within 89 days prior to the date of arrival will be subject to a 100% (of the confirmed room nights) cancellation charge.

-No-show or shorten stay amounting to 100% of the total nights per no-show or shorten stay is applicable

Every passengers must submit a copy of passport details and send us via email in order to allow us to prepare your legal tour document. Once your reservation has been completed, we will send every details such as itinerary, emergency contact person, name of guide on board...etc. We will communicate with you via email or Whatapps. Please add our Sales Team Whatapps +856 20 55506791 for your further information.

We do not arrange and transfer from your hotel to our boat pier in Luang Prabang or in Houay Xai. However, we arrange round trip boat transfer while you are in Pakbeng and using our cruise package

Our cruise package is designate for our in-house passengers who stay at Le Grand Pakbeng Resort only. Pick up and send off from/to hotel in Pakbeng will be arranged. This is included in your cruise package, however, we do not provide hotels transfer for Luang Prabang and Houay Xay.

Downstream river cruise from Houay Xay departs not later 09:00am so your boarding time is 08:30am while cruise upstream river from Luang Prabang pier at 06:30am and your boarding time at this pier 06:15am

In Luang Prabang for downstream river cruise. We drop you off at downtown pier, we usual disembark at Le Calao pier, however, depending on the boat traffic at this pier

In Houay Xay for upstream river. We drop you off and Houay Xay pier and to whom which to cross the border at the same day to Thailand, we provide minivan or local transportation to send you at Lao side border gate to Thailand

You can always have tailor-made itinerary such as stay more night at our beautiful resort. Please consult this customize package with with out Sales Team Whatapps +856 20 55506791

We recommend you to speak to your local ground handler or oversea travel agency in order to get better trip arrangement. I do trust their expertise in arranging tours itinerary will helpful, however, you may be chat with our Sales Team for further details at Whatpps +856 20 55506791

No hidden cost beside package we have sold, however, your personal expenses outside our inclusion stated in itinerary will have to be paid by you. Guide and our crew members are expecting your tipping. They will appreciate your contribution. The tipping is depending your appreciation

Your on board local guide who will assist you during your itinerary covers. He/she speaks some level of English. They have years of experiences on the ground services . Their knowledge deeps for local culture. His/her knowledge and information about Laos that you wish to know could be answered

Our cruise designs to serve only our in-house guests and we mainly serve for small group less then 36 passengers even though our cruise capacity up to 100 passengers. For your transfer in Houay Xay, we provide minivan and for Pakbeng, we provide local Tuk Tuk or small minivan

Laos is considered as among the safest countries to visit in the world, however, there are increasing instances of theft in main cities where snatch thieves and pickpockets on motorcycles are the worst. So the tip here is you should be vigilant all the time. You shouldn’t bring with you valuables such as expensive watches, jewelries, etc). Please speak to your local guide for further advise

As our advice, you should try food in small local restaurants, that’s the best way for you to feel the local breath in terms of food culture. Most of expensive restaurants in Laos quote their menu in local currency while in the middle of the range, the rates may be both in USD and LAK (Lao Kip). While choosing a place for eating, we strongly recommend you choose places which are busy and look well-scrubbed, a stick to fresh, thoroughly cooked food. Restaurants where you can see food cooked, eg: steaming bowls of noodle soup along a street tall, are often a good bet and being a lot of fun.

Lao Kip is the official currency in Laos, which you can’t purchase or difficult to purchase outside of the country. Major Banks in Luang Prabang or Vientiane can handle quite a lot of different currencies, however, USD is the most widely accepted. So we recommend taking a combination of USD cash, USD traveler’s cheques with the bulk in traveler’s cheques for safety reasons. Master Card and Visa are the most popular brands.

You can change cash at big hotels or at authorized foreign exchange banks in main cities. Outside the main cities and tourist area, authorized foreign exchange banks are few and far between. So if heading off the beaten path, remember to stock up with enough cash (USD or LAK) to the last trip.

Wherever you travel to, you’ll always find someone willing to change dollars cash into Kip, though rates will vary. When receiving dong, you’ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand.

Despite of the fact that Lao government attempts to outlaw the practice, the US Dollars and Thai Baht still acts as an alternative currency which is almost completely interchangeable with Lao Kip. Many prices, especially for hotels, tours and expensive restaurants, are still quoted in USD, though you can pay in dong if you’d rather - just check what exchange rate they’re using.

For everyday expenses, we recommend you carry a mix of US Dollars cash and Lao Kip. For larger items or when the exchange rate works in your favorite, use dollars. For Tuk Tuk, local food stalls and small purchases, it’s best to use Lao Kip. In either case, make sure you always have a stock of small notes so that there is no need to worry about change.